Your question
I've seen water flowing/pooling in the street and think it could be a leak. How do I report this and what will United Utilities do about it?
If you see water showing, please call us free of charge on 0800 33 00 33. This number is open 24 hours a day, 7 days a week. If we think the water could be due to a leak, we will then send a representative to assess the problem. The UU representative will inspect the water dependant on the severity.
Our normal timescales to check possible leaks are, the same day, within 2 days, or within 1 week.
If the water is found to be coming from a pipe or fitting for which United Utilities is responsible, we will arrange for our contract partners to repair it.
The speed repairs are carried out, depends on the severity and the location of the leak. Sometimes we have to delay our repairs in line with local council laws concerning digging in the roadway, for example opening notices, road closures or traffic diversions, but we always try to repair the leak as quickly as possible to prevent wastage of water and inconvenience to our customers.
There are times when the water showing is not from United Utilities equipment, such as from a broken drain or from groundwater that occurs naturally from rainwater or underground sources. If this is the case, we will advise you on who to contact to investigate the problem, should you wish to take the matter further.