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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Most popular questions
- Paying my bill online - Why should I use the Debit / Credit Card payment facility?
- Why is my water discoloured?
- Private sewers: Which pipes at my property will you be taking responsibility for?
- Who do I contact about a property or land question?
- Do I have to pay water and sewerage charges if I'm renovating my house?
- Will United Utilities come and turn off my water supply at the external stop tap, so I can carry out home improvements/repairs?
- Private sewers: Does this mean you will want to dig up my garden to replace the sewer?
- Why does the responsibility for some drainage pipe work currently depend on if my house was built before or after 1937?
- How will my Direct Debit payments be calculated?
- What is the water quality for my area?
