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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Most popular questions
- Who owns the meter?
- I have lead pipes, can I change them?
- What if I am having difficulty paying?
- Will United Utilities come and turn off my water supply at the external stop tap, so I can carry out home improvements/repairs?
- What does the water meter measure?
- Can I build over, or close to, a public sewer?
- I have a leak on my property, who do I need to speak to, to get it repaired?
- My landlord is responsible for the charges at my home, do I need to provide you with my details?
- What is section 102?
- How much does water cost?

