Hello, I'm Jane and I'm here to help you.
Please enter your question above and I'll do my best to assist you.
Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Most popular questions
- Where is my water meter?
- Are there any grants to help with the cost of laying a new supply pipe?
- How long will it take to fit a water meter?
- If I had a leak or burst after the water has gone through the meter, would I have to pay for the water that has been wasted?
- Who do I contact about a property or land question?
- How do I get a copy of my water bill?
- What work are you doing near my property?
- Who is responsible for sewer flooding into my home, and will I be compensated?
- How do I prove I am eligible to be accepted onto the WaterSure scheme (formerly known as the vulnerable customer scheme)?
- The account holder is now deceased, how do I take responsibility for the water bill/charges?
