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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Most popular questions
- Can I change or decide what date I pay my Direct Debit on?
- What will it cost me to replace my lead water supply pipes?
- What is your email address?
- What basis does United Utilities calculate charges on?
- How much does it cost to have a water meter fitted?
- What is my responsibility with regard to my wastewater pipes?
- My external stop tap is broken will you repair it?
- What is my responsibility with regard to water supply pipes?
- Paying my bill online - Why should I use the Debit / Credit Card payment facility?
- Will I get a refund if there is credit on my account at my old home?

