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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Most popular questions
- How do I lay a new water supply pipe and what are the regulations?
- What's happening in my area?
- Why is my water pressure too high or too low?
- How do I know if my payment has been received and credited to my bill?
- Who is responsible for the manhole in my garden?
- I've recently moved in and I am receiving letters in the name of the previous occupier, what should I do?
- How often will you send me a bill, as a 'metered' customer?
- How can I pay my bill?
- Where will the water meter be fitted?
- Can I have a meter removed?

