Your question
If I had a leak or burst after the water has gone through the meter, would I have to pay for the water that has been wasted?
When you have a meter, we charge you for all the water that passes through it. However, if you are a household customer and have a burst pipe we may be able to give you an allowance to cover some or all of the water lost.
Allowances are only given for underground leaks. No allowances are made for any internal leaks, dripping taps or cistern overflows. These are your responsibility to repair and you will be charged for all the water which is wasted in these circumstances.
Where the leak is from an underground pipe we will refund the cost of any water lost from the leak, provided that this is the first burst that has occurred and it is repaired within two weeks of discovering it. We may also give an allowance against wastewater charges. You will be charged for any further leakage.
Please note that you are responsible for maintaining all pipework within the boundary of your property, including the underground pipe and all internal pipework whether you have a meter or not.