United Utilities | Ask Jane a question

Our charges cover the costs of supplying water to your home and disposing of it safely when you have finished with it.

If you have a water meter you pay:

• A charge for the amount of water you have used (in cubic metres)
• A standing charge which includes the cost of reading and maintaining your meter, sending bills and dealing with enquiries
• A charge for wastewater services (collecting and disposing of your used water) based on the amount of water you have used (in cubic metres)
• A fixed charge for dealing with surface water and highway drainage.

A full explanation of how your charges are calculated can be found here.

If you do not have a meter at the moment and would like to know how much you may save by changing to a water meter, please use our on line water calculator.  If there are only 1 or 2 people in your home, it is often cheaper to have a meter.

If you do decide to apply for a free meter you can fill in an application here.