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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Vulnerable Customers
- How do I prove I am eligible to be accepted onto the WaterSure scheme (formerly known as the vulnerable customer scheme)?
- If accepted onto the WaterSure scheme (formerly known as the vulnerable customer scheme) will I have to change the way I pay my water bill?
- While on the WaterSure scheme (formerly known as the vulnerable customer scheme) what happens if my bill for actual water used is less than the average bill?
- What is site area charging?
- What will the help be for high water users on the WaterSure scheme (formerly called the vulnerable customer scheme)?
- If accepted onto the WaterSure scheme (formerly known as the vulnerable customer scheme) when will my charges be amended?