Your question
What will the help be for high water users on the WaterSure scheme (formerly called the vulnerable customer scheme)?
If you are accepted onto the WaterSure scheme you will have your water bill capped at the same amount as the average household bill. Therefore, even if you use a lot of water, your bill will not be more than that of the average household customer. For 2012-13 the average water bill is £395. Click here for full details on our WaterSure scheme.