Your question
What if I am having difficulty paying?
If you are having difficulty paying, you should contact us on 0845 602 0263 or Minicom
0808 143 1195, as soon as possible. We can usually agree a payment arrangement, which will help. If you are in receipt of Income Support, Job Seekers Allowance or pensions credit we may be able to arrange for you to pay your bill direct from your benefit payments.