Your question
How will my Direct Debit payments be calculated?
For unmeasured customers, your annual charges are divided by the number of payments you choose to pay over. The £5 discount will be taken off your first payment. For measured customers, we estimate how much water you will use in a year and divide the total into regular payments depending on the number of months you choose to pay over. The following year we will adjust the amount you pay (up or down) based on how much water you are actually using.