Your question

What basis does United Utilities calculate charges on?

If you don't have a water meter, you pay:

  • A charge for water based on the rateable value* of your property
  • A charge for wastewater services (collecting and disposing of your used water, surface water from your property and highway drainage) based on the rateable value* of your property
  • A standing charge, which includes the cost of sending bills and dealing with enquiries.

*If you don't have a water meter we base your charges on the rateable value of your property. All properties built before 1st April 1990 were given a rateable value by the Inland Revenue based on their size, condition and location. Please note that the rateable value of your property is not related to your council tax banding.

If you have a water meter you pay:

  • A charge for the amount of water you have used (in cubic metres)
  • A standing charge which includes the cost of reading and maintaining your meter, sending bills and dealing with enquiries
  • A charge for wastewater services (collecting and disposing of your used water) based on the amount of water you have used (in cubic metres)
  • A fixed charge for dealing with surface water and highway drainage.

See a full explanation of how your charges are calculated.

If you don't have a meter at the moment and would like to know how much you may save by changing to a water meter, please use our online water calculator. If there are only 1 or 2 people in your home, it is often cheaper to have a meter.

You can find out all about our free meter option scheme by going to our meters section. Where you can get information on having a meter installed and download an application form.