Your question
How often will you send me a bill, as a 'metered' customer?
Household customers receive a bill every every six months, commercial customers receive a bill every three months. This is for water and/or wastewater services you have already used. The date you receive your bill depends on when we read the meter. Your first 'metered' bill could arrive at any time up to six months after the meter has been fitted. If we have been unable to get either our own reading or a reading from you, we will send you an estimated bill.
Why not register for MyAccount?. Our free online service allows you to set up a direct debit, tell us your meter reading, make a payment, access your water bill and take advantage of paperless billing.