Your question

How do I change or add a name to an account/bill?

The existing account holder needs to call us to give us this instruction.

It is a good idea to add your partner to the account, as this gives you the flexibility that either person can ask us any question related to the account, and we can give either person full access to the account information.

This applies to other people too, eg, son, mother, brother, flat mate, etc

By law (Data Protection Act), we can only give information to a person who is named on the account or someone that person has authorised us to talk to.

Please call us using one of the phone numbers below or email us, please remember to include your details and account number as well as the details of the person you wish to add to the account.

Customers with a meter - 0345 672 2999

Customers without a meter - 0345 672 2888

Open Monday - Friday 8am - 8pm, Saturday 8am - 5pm.