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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Billing and Payments
- Can I change or decide what date I pay my Direct Debit on?
- Do I have to pay water and sewerage charges if I'm renovating my house?
- How will my Direct Debit payments be calculated?
- How do I get a copy of my water bill?
- How can I pay my bills, as a 'metered' customer?
- How do I prove I am eligible to be accepted onto the WaterSure scheme (formerly known as the vulnerable customer scheme)?
- The account holder is now deceased, how do I take responsibility for the water bill/charges?
- What are the benefits of paying by Direct Debit?
- How do I know if my payment has been received and credited to my bill?
- Paying my bill online - Why should I use the Debit / Credit Card payment facility?
